Customer Support
Who is entitled?
Customers with a current support contract will receive regular product updates and bug fixes and have access to our hotline support services including telephone, web and email support.
How to contact us?
- Portal access (24/7) : http://support.lucedaphotonics.com
- Email access (24/7) : support@lucedaphotonics.com
- Telephone access Mo-Fri (9am-5pm GMT+1): +32 (0) 52 339 838
Service Levels
- Response Time: < 24h
- Escalate to: info@lucedaphotonics.com
Documentation
Click here to access the full documentation online
Technical overview of product changes IPKISS 3.01 -> IPKISS 3.1 -> IPKISS 3.1.1 -> IPKISS 3.1.2.
Click here to access the release notes
Starting from our extensive validated component library, we can assist you in the creation and validation of new model libraries
