Customer Support

Who is entitled?

Customers with a current support contract will receive regular product updates and bug fixes and have access to our hotline support services including telephone, web and email support.

How to contact us?

• Portal access (24/7) : http://support.lucedaphotonics.com
• Email access (24/7) : support@lucedaphotonics.com
• Telephone access Mo-Fri (9am-5pm GMT+1): +32 (0) 52 339 838

Service Levels

• Response Time:  < 24h
• Escalate to: info@lucedaphotonics.com

​Documentation

Click here to access the full documentation online

Technical overview of product changes IPKISS 3.01 -> IPKISS 3.1 -> IPKISS 3.1.1 -> IPKISS 3.1.2.

Click here to access the release notes