Customer Support

Who is entitled?

Customers with a current support contract will receive regular product updates and bug fixes and have access to our hotline support services including telephone, web and email support.

How to contact us?

  • Portal access (24/7):
  • Email access (24/7):
  • Telephone access (Mon-Fri 9:00-17:00 GMT+1): +32 (0) 52 339 838

Service Levels

  • Response Time:  < 24h
  • Escalate to:

​Documentation and training

Click here to access the full documentation online.

Click here to access Luceda Academy.

Technical overview of product changes

Click here to access the release notes.

Starting from our extensive validated component library, we can assist you in the creation and validation of new model libraries