- Home
- Products and PDKs
- Services
- Support and training
- Company
- Contact us
Customer Support
Who is entitled?
Customers with a current support contract will receive regular product updates and bug fixes and have access to our hotline support services including telephone, web and email support.
How to contact us?
- Portal access (24/7): http://support.lucedaphotonics.com
- Email access (24/7): support@lucedaphotonics.com
- Telephone access (Mon-Fri 9:00-17:00 GMT+1): +32 (0) 52 339 838
Service Levels
- Response Time: < 24h
- Escalate to: info@lucedaphotonics.com
Documentation and training
Click here to access the full documentation online.
Click here to access Luceda Academy.
Technical overview of product changes
Click here to access the release notes.
Starting from our extensive validated component library, we can assist you in the creation and validation of new model libraries