Customer Support

Who is entitled?

Customers with a current support contract will receive regular product updates and bug fixes and have access to our hotline support services including telephone, web and email support.

How to contact us?

• Portal access (24/7): http://support.lucedaphotonics.com
• Email access (24/7): support@lucedaphotonics.com
• Telephone access (Mon-Fri 9:00-17:00 GMT+1): +32 (0) 52 339 838

Service Levels

• Response Time:  < 24h
• Escalate to: info@lucedaphotonics.com

​Documentation and training

Click here to access the full documentation online.

Click here to access Luceda Academy.

Technical overview of product changes

Click here to access the release notes.