Your responsibilities:

The core responsibility of this role is to take ownership of our customers’ journey through our software, and therefore of our training platform, Luceda Academy. This entails several different skills:

1. Strategic vision:

• Collaborating closely with our Product Manager and Product Marketing Manager to translate our product roadmap and product marketing strategy into a coherent story and actionable plans for Luceda Academy.
  

• Managing stakeholders across various functions, including customers, sales, marketing, and development.
  

2. Operational coordination:

• Organizing, prioritizing, and ensuring timely implementation of examples and tutorials. 
  

• Collaborating with the development team to ensure new software features are well documented with relevant examples.
  

3. Content implementation:

• Creating and implementing examples, tutorials and educational content within Luceda Academy.
  

• Reviewing and supporting the work of other team members.
  

• Working with experts in the field (inside and outside Luceda) to produce high quality in-depth application-based tutorials.

4. Customer training and support:

• Delivering training sessions to our customers, ensuring they maximize the benefits of our software and learning from their experience.
  

• Providing exceptional support through our helpdesk.
  

• Continuously learning from customer needs through training and support to identify improvement points for Luceda Academy.
  
  
  

In this role, you will work with:

• Our Product Marketing Manager, Chiara Alessandri
  

• Our Product Manager, Martin Fiers

• Luceda’s application engineering and development teams
  

• Our ecosystem partners and our partners in European projects

You will be a great fit if:

• You have a Master’s degree (or higher) in electrical engineering, photonics, or a related field.

• You have 4+ years of work experience in a field related to integrated photonics.

• You have hands-on mentality with strong organizational skills and attention to detail.

• You have proficiency in coordinating complex projects with multiple stakeholders and driving successful outcomes. 

• You have the ability to learn quickly and work effectively independently.

• You have the ability to challenge the status quo and think creatively.   

• You have exceptional English communication skills, both written and spoken

• You have familiarity with programming languages (e.g. Python) and passion for coding.
  

Additional skills (desirable):

• Familiarity with photonic design tools or related software.

• Experience in creating digital learning paths. 

• Previous experience in copywriting English text.

• Prior experience in a high-tech and international work environment.

The benefits of joining our team:

• An international team-oriented company that values diversity, open communication, and curiosity.

• Your work arrangements will be flexible to support your work-life balance! You'll have the possibility to work remotely for up to 3 days in a 40-hour working week.

• The flexibility of working in a small-sized company! You'll have the chance for personal and professional growth based on your interests and gain more responsibilities over time. 

• We're all about learning and development! You'll have the opportunity to work on the intersection of many exciting high-tech engineering fields and learn about them.

• Your impact will be felt right away! You will be able to make a fast impact, working with renowned customers in their use cases.

• Get ready to work with talented professionals and exchange ideas! You’ll be able to experience a strong collaborative work environment with a focus on teamwork and open communication.

• An attractive and competitive salary.

• Comprehensive hospitalization insurance to safeguard your well-being.

• Complementary pension plan.
  

【简历投递】

Does this sound like something for you, or do you have some questions?
Email your CV and cover letter to 邮件命名：岗位-姓名-学校-专业-到岗时间.