Application Engineer - Support

 Ghent Area (Belgium) | Hybrid

ABOUT THE ROLE


As we continue to make an impact in the fast-growing high-tech field of integrated photonics, we are looking for a highly skilled and customer-focused individual to support us as an Application Engineer in maintaining that impact.


In this role,  you'll work closely with our worldwide customers, delivering exceptional customer experiences,  supporting existing users, and ensuring their success.


APPLY NOW 

Start date

ASAP

Team

Customer-facing team

Employment type

Permanent

 

YOUR RESPONSIBILITIES 

  • Engage with valued customers to understand their requirements, challenges, and objectives
  • Build trust and strong relationships with our customers, acting as their primary technical contact and trusted advisor.
  • Provide technical support, ensuring smooth adoption and utilization of Luceda’s software.
  • Conduct comprehensive product training sessions to educate customers on Luceda Photonics software features, functionalities, and best practices. 
  • Collaborate with our cross-functional teams, including product development.
  • Support pre-sales activities, including product demonstrations and training. 
  • Represent Luceda Photonics at industry events, conferences, and trade shows. 
  • Collaborate with the marketing team to develop customer success stories and technical content that highlights the value of Luceda Photonics solutions.
  • Stay in touch with market developments to provide valuable insights for the enhancement of our software suite.

ABOUT LUCEDA 

Luceda Photonics is a leading European company in innovative photonic design software solutions, enabling engineers and researchers to design, simulate, and optimize photonic integrated circuits (PICs).


Work in a fascinating field, with customers from all over the world and applications ranging from health care to telecom, sensing, lidar, quantum computing and many others.

INTERESTED?

Does this sound like something for you, or do you have some questions? Email your CV and cover letter to 邮件命名:岗位-姓名-学校-专业-到岗时间.

LUCEDA PEOPLE

Curious about the talented people working at Luceda? Get inspired by the stories of your future teammates! Learn about the unique journeys that brought them to Luceda.

YOUR PROFILE

We are looking for a candidate with the following qualifications:

  • A master's degree at Electrical Engineering, Photonics, or a related field.  
  • A solid understanding of photonics, integrated circuit design or related domains.
  • Familiarity with programming languages (e.g., Python).
  • Top-notch communication skills, both written and verbal, with the ability to effectively articulate complex technical concepts.
  • Proactive and able to work independently as well as collaboratively as part of a team.

It's a plus if you also have the following qualifications:

  • Experience with photonics design electronic design automation (EDA) software, or related tools.
  • Previous experience in a customer-facing role, such as solutions engineering, technical account management, or customer support within the software or semiconductor industry which is a plus!  
  • Knowledge of Mandarin, French, Korean, German or Japanese

THE BENEFITS OF JOINING OUR TEAM

  • An international team-oriented company that values diversity, open communication, and curiosity. 
  • Enjoy flexible work arrangements to support your work-life balance, with the option to work remotely up to 3 days a week within a 40-hour schedule.
  • Experience the agility of a small-sized company with opportunities for both personal and professional growth tailored to your interests, allowing you to take on increasing responsibilities over time.
  • Engage in continuous learning and development at the intersection of many high-tech engineering fields.
  • Make an immediate impact by collaborating with prestigious clients on their critical use cases from day one.
  • Thrive in a collaborative environment alongside talented professionals, where teamwork and open communication are central to our culture.
  • Receive a competitive salary along with comprehensive hospitalization insurance and a robust pension plan.