Customer Support

Who is entitled?

Customers with a current support contract will receive regular product updates and bug fixes and have access to our hotline support services including telephone, web and email support.

How to contact us?

Service Levels

  • Response Time:  < 24h
  • Escalate to: info@lucedaphotonics.com

​Documentation

Click here to access the full documentation online

Technical overview of product changes IPKISS.flow 3.01 -> IPKISS.flow 3.1

Click here to access the changelog file

Starting from our extensive validated component library, we can assist you in the creation and validation of new model libraries